ODL Support Services

To support all FSU courses, regardless of delivery mode, ODL will

1. Provide software and helpdesk support for the campus learning management system.
2. Provide and support various distance learning technologies.
3. Provide testing, scanning, and evaluation services, comprising:
   • Online proctored testing for high-stakes exams when alternative assessments are not a viable option
   • Proctored testing for specialty exams
   • Scanning and reporting of mark-sense forms
   • Coordinating and processing the university's academic course evaluations

To support the offering of all courses approved by the Faculty Senate Curriculum Committee for online offering, ODL will

1. Orient staff within the offering academic unit to any requirements related to course creation in the Campus Solutions Curriculum Management System (CSCMS).
2. Ensure course coding is correct.
3. Upon the completion of items 1 & 2:
   • maintain a program page on the distance.fsu.edu website that highlights pertinent online program information and links to the offering department's program webpage,
   • answer inquiries from students regarding course/program offerings and refer students to the appropriate department contacts when necessary, and
   • include course information in the semesterly database upload to Florida Shines, a service of the State University System of Florida and the Florida College System that helps students find and register for distance learning courses.
4. Consult with the academic unit’s distance learning staff and faculties to identify resources for training distance learning mentors.

To support the development of high-quality online instruction in approved online courses, ODL will

1. Provide assistance with the Curriculum Request Application.
2. Assist faculty with the integration and use of selected technology tools.
3. Coordinate the production of digital media through ODL Media Services.
4. Develop and distribute distance learning pedagogy and technology training for DL instructors and mentors.
5. Identify course design tools to assist faculty who are assigned course development responsibilities including but not limited to: effective learning strategies related to instructional design, current assessment tools, and instructor/student interaction techniques.
6. Provide Quality Matters-based course reviews on request.
7. Assist faculty with adherence to ADA guidelines.